Support2021-03-15T19:01:42+00:00

Support

    If you don't see the answer to your question, please use the contact form below to submit your inquiry

    Why can’t I use the Recycle Everywhere App outside of Manitoba?2021-03-05T18:29:13+00:00

    CBCRA’s Recycle Everywhere program is funded through the Container Recycling Fee that is charged to producers who sell their products to Manitobans. As a result, our goal is to reward residents of Manitoba for recycling their empty beverage containers.

    Is there a cost to use the Recycle Everywhere App?2021-03-05T18:30:14+00:00

    It’s FREE! In fact, we will reward you. Win big when you recycle an empty beverage container!

    How do I enter the contest to win prizes?2021-03-05T18:31:26+00:00

    You’ve already taken the first step by downloading the Recycle Everywhere App. To enter the contest follow the tutorial in the app. Steps include scanning any recycling bin at home or away from home, next scan the barcode of the beverage container, and drop it the bin. That’s all, we do the rest!

    What does ‘eligible item’ mean?2021-03-05T19:02:12+00:00

    Any non-alcoholic, non-dairy, sealed beverage products purchased in Manitoba qualifies as an eligible container. Eligible sealed beverage products include plastic or glass bottles, aluminum cans, drink boxes and gable top cartons. Think pop bottles, juice boxes, or vitamin drinks!

    I scanned an eligible container, but the app is telling me it is ineligible – what do I do?2021-03-05T19:03:12+00:00

    Oh no, we may have missed that item, thanks for letting us know. Please take a photo of the barcode on your product and email it along with the name of the product to Appsupport@recycleeverywhere.ca.

    I scanned a barcode, but it says it is ineligible, what does that mean?2021-03-05T19:03:36+00:00

    An ineligible product are items other than an empty beverage container. To enter the contest, you must scan the barcode of an eligible empty beverage product. If the item shows up as ineligible, it may still be accepted in your recycling bin. Please check before you throw it out.

    If an item is ineligible, does that mean that the item is not accepted in the recycling?2021-03-05T19:04:17+00:00

    Heck no, don’t despair, the item may still be accepted for recycling. Most items will include a ‘mobius loop’ on the product. Containers labeled #1, 2, 3, 4, 5, and #7 are accepted in Manitoba recycling bins. To be sure, please refer to your local municipality to check whether the item is accepted in your recycling program.

    How will I know if I have won a prize?2021-03-05T19:04:42+00:00

    We’d love to send you a Congratulations message by email from Recycle Everywhere! Winners will be notified within three days following the draw and will have up to five days to acknowledge the message. You will be required to answer a skill testing question before we release the prize to you.

    I’m not 18, but I still want to play to win.2021-03-05T19:05:17+00:00

    You must be 18 or older in Manitoba to claim a prize, but the good news is our app is available for the whole family to participate. Have your parent or guardian download the app and work together to recycle, when we all work together it’s a win-win.

    How do I edit my password or my email address?2021-03-05T19:05:46+00:00

    In the app settings under ‘My Account’ you will see an option to edit your email address, password or an option to add your cell phone number. Follow the prompts provided by the app to change your email address.

    If I don’t have a device to download the app, can I still enter the contest.2021-03-15T18:51:02+00:00

    Yes, click here to fill in the mobile app contest entry form, you must be 18 years or older and agree to the Terms & Conditions.

    Don’t see the answer to your question, email us at appsupport@recycleeverywhere.ca